Most orders can easily be placed over the phone or by email (orders@pasticcino.co.za) –just let us know the date of your event, the number of servings desired, your budget, along with any of your ideas that you have in mind. If you’d like to discuss a cake with a cake consultant in person, it’s best to make an appointment to set up a time to discuss your cake –these can also be set up by phone or email.

For cakes without custom decoration, we recommend that orders be placed at least 48 hours in advance for Classic flavor cakes (and 72 hours in advance for Deluxe flavor cakes). For custom cakes, we recommend that you place your order one weeks in advance, depending on the level of complexity of your creation. For a custom cake on shorter notice, please contact us to discuss your options; we do our best to accommodate last-minute custom orders, but we cannot guarantee availability as sometimes we are fully booked.

Custom designed cakes may be ordered over email or telephone (email is great for sharing design inspirations and images). If you prefer, our cake consultants can meet and work with you in person at the bakery. Please Contact Us in advance to arrange a time to ensure a consultant will be available to discuss your cake.

Delivery is also available throughout Gauteng –please inquire for a quote.

Yes, however please note that while these items do not contain gluten in their recipes, we are not a gluten-free bakery so cannot guarantee that ingredients and utensils used to prepare such items have not come into contact with gluten. Our gluten-free cakes and cupcakes should be kept at room temperature and consumed on the day of purchase or frozen for a future date and thawed 3-4 hours before serving; they should never be refrigerated.

Our kitchen uses known allergens such as peanuts and tree nuts, wheat, soy, eggs and milk, so ingredients and utensils used to prepare your items may have come into contact with these products (even if you have selected flavors that do not include a particular ingredient in their recipes). In addition, it is impossible to guarantee that certain allergens have not “strayed” onto products that do not include a particular ingredient in their recipes. Please Contact Us with inquiries regarding the inclusion of specific allergens in the recipes of specific items.

While fondant and sugar are edible, many cake decorations (especially three-dimensional ones) require structural supports that are inedible, as well as securing with inedible supports. We recommend removing such decorations and keeping them as souvenirs of your celebration!

Our vanilla buttercream can be colored with food dye. If your cake flavor is not normally frosted in vanilla buttercream, you have the option of replacing the outer frosting with dyed vanilla buttercream. Fondant-covered cakes can be prepared to match any shade. In all cases, please note that we cannot guarantee exact matches to specific colors–for example, we can certainly provide “light pink,” but we cannot guarantee “Pantone 203”, in part because colors look different in various lighting and on different printers and computer screens.

We are often on the look-out for friendly, enthusiastic staff, as well as talented bakers and decorators. Please email your resume and a cover letter with some information about you and the position you seek.